MOBILE CRM : AN EFFICIENT WAY OF COMMUNICATION FOR YOUR E-BUSINESS
You created an app and you are looking to win your customers’ loyalty?
Our Mobile CRM and E-Business experts will help you set-up efficient programs to allow a closer relationship with your customers and a greater commitment on their side. In France, M-business keeps growing : more than 1/4 of online sales are beeing made from mobile phones with an increase in sales of 30% in 2016. In order to stay attractive, brands must be as dynamic as their users!
MORE PERFORMING M-CRM
x3
OF USES
(number of times apps are opened)
MAXIMIZE& INCORPORATE
~75%
OF “LOYAL USERS”
On new downloads, created by our tool Pixmail (optimization of the e-mail opt-in basis)
VARIETY& ADJUSTMENTS
x3
OF IMPROVEMENT
(Volume of sales after receiving our new Welcome Pack)
Discover our clients !
GIVE USERS THE BEST POSSIBLE EXPERIENCE
Relatia will help you in setting-up a performant program to enable you to stay in touch with your users’ cycle of life.
Create a scripted channel to welcome your new app users. Use different welcome scenarios and create a commitment plan using diverse notifications :
- Welcome Pack
- Welcome deals
- Incentive in creating an account
Therefore, you can easily communicate with your mobile users in targeting them using their profils. This will allow you to send the right text to the right profil and increase the chances of develping a closer relationship with your customers.
Everything is thought for to make mobile usage easier for users ! Mobile CRM will help you in your E-Business and commercial activities : innovative campaigns, which explore the diversity of push notifications, guide you as the year begins to the gifts at the end…
- Creation of an in- and out-integrated app M-CRM program, exploring new forms of segmented messages.
- Creation of activity campaigns dedicated to apps.
- Development of the customers’ commitment by using :the number of times the app was used, the number of reviews and marks given on “app stores”.
- Assessment of the impact and performance of the ROI on mobile CRM campaigns.